AFTER SALES SERVICE
We pride ourselves on our friendly and efficient after sales service. Every Duckworth Prestex watch comes with a two-year warranty for peace of mind, but rest assured, when the time comes to service your watch you're in good hands.
BHI Qualified
Our watchmakers are qualified through the British Horological Institute and our turnaround times for a repair or a service are very quick, typically four weeks for a service and one week for a minor repair such as a re-seal and water resistance check.
based in Bolton
If you have a technical problem with one of our watches that requires a repair, replacement of a spare part, new battery or a full service then you can return your watch to our after sales department in Bolton.
A personal touch
Every Duckworth Prestex watch is quality control checked and serviced here in England by watchmakers Neil has personally known and worked with for over 20 years.
When you buy a Duckworth Prestex watch you are also joining a family history within watches that goes back over 100 years, with a commitment to providing excellence.
How to return for repair
Simply pack your watch up safely and securely in a small but sturdy cardboard box, send it to us by insured special post (Special Delivery, Signed for), along with an accompanying note giving your name, address and telephone number as well as a brief explantion of the problem.
Please do NOT return the original display box (you keep this).
Delivery Address:
Duckworth Prestex Watches
Chrontime
Capitol House
Churchgate
Bolton
BL1 1LY
Telephone: +44 (0) 1204 695789
Email: service@duckworthprestex.co.uk
