Warranty & Servicing
Two Year Warranty
Every new Duckworth Prestex watch is covered by a two-year international warranty for complete peace of mind.
Designed to deliver lasting reliability, everyday wearability and enduring character, every Duckworth Prestex timepiece is supported by knowledgeable and efficient after sales care from our experienced service team and qualified watchmakers.
Should your watch require technical support, servicing or repair, our team is here to assist.
Expert Servicing & Repairs
Our watchmakers are qualified through the British Horological Institute and specialise in the servicing, maintenance and repair of both mechanical and quartz timepieces.
Minor repairs may include:
- Water resistance testing
- Re-seals
- Battery replacements
- Strap or bracelet adjustments
Returning Your Watch For Service
If your watch requires a repair, replacement part, battery change or full service, please return it safely to our after sales department.
Important Information
- Pack your watch securely in a small but sturdy cardboard box
- Send using an insured and tracked postal service such as Special Delivery or Signed For
- Include a note with:
- Your full name
- Return address
- Telephone number
- A brief explanation
Service Address
Duckworth Prestex Watches
The Three Pines
Church Road
Penn
HP10 8EG
United Kingdom
Telephone: +44 (0) 1204 695789
Email: service@duckworthprestex.co.uk
Long-Term Care & Support
Duckworth Prestex watches are created to be worn and enjoyed for years to come. Whether your watch requires routine servicing or technical support, our team remains committed to maintaining the highest standards of care, craftsmanship and after sales service throughout the lifetime of your timepiece.